Business Order Operations Specialist

2 settimane fa


Milano, Lombardia, Italia Kardex A tempo pieno

The Business Order Operations Specialist role at Kardex focuses on optimizing and streamlining processes related to customer order processing, shipping, and returns. Key responsibilities include:

  • Processing complex orders from customers and resolving order/delivery issues
  • Tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
  • Acting as liaison between customers, production and distribution departments
  • Analyzing and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

Key skills and qualifications include:

  • Experience in customer service
  • Very good computer skills and ERP, CRM
  • Experience in Sales Backoffice
  • Basic Marketing Skills for industrial goods in B2B environment
  • Confidence and dexterity in dealing with customer inquiries about offers made
  • Excellent communication skills
  • Good time management
  • Methodological skills
  • Customer oriented
  • Confident, strong assertive team player
  • Good interpersonal skills
  • Local language - Italian proficiency
  • English CEFR A2 (elementary)


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