POMELLATO CRM Manager EMEA Position

3 settimane fa


Milano, Lombardia, Italia POMELLATO S.P.A. A tempo pieno

Customer Relationship Management Opportunity

We are seeking a talented individual to lead our EMEA CRM strategy and drive customer engagement and loyalty. The successful candidate will be responsible for developing and implementing CRM initiatives to enhance customer relationships and drive business growth.

Key Responsibilities

  • Develop and execute CRM strategies to drive customer acquisition, retention, and loyalty.
  • Utilize CRM software to segment customer databases and target specific customer groups with tailored marketing campaigns.
  • Analyze customer data to identify trends, preferences, and opportunities for personalized marketing initiatives.
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives.
  • Design and implement customer loyalty programs to incentivize repeated purchases and foster long-term relationships with customers.
  • Monitor and evaluate the performance of CRM initiatives, utilizing key performance indicators (KPIs) to measure success and identify areas for improvement.

Required Skills and Experience

  • Master's degree in Marketing, Business Administration, or related field.
  • Proven experience (5+ years) in CRM management, preferably within the luxury retail industry.
  • Proficiency in CRM software, such as Salesforce, Microsoft Dynamics, or SAP CRM.
  • Strong analytical skills, with the ability to interpret complex data and derive actionable insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Fluency in English and Italian is required. Additional languages are a plus.

About Pomellato

Pomellato is a leading luxury jewelry company known for its high-quality products and exceptional customer experience.



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