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Luxury Night Butler

2 mesi fa

Roma, Lazio, Italia Employerland A tempo pieno

Job Title: Luxury Night Butler

Job Overview:

The Luxury Night Butler plays a crucial role in maintaining a high level of service and security during the nighttime hours, contributing to the overall success of Employerland's luxury train cruise.

Responsibilities:

Guest Services:

  • Welcoming and assisting guests during night check-ins or early morning check-outs.
  • Providing information about the train's facilities, services, and local attractions.
  • Handling guest requests, inquiries, and concerns promptly.
  • Handling unexpected guest concerns in a proactive and professional manner.
  • Anticipating and fulfilling the needs of guests to create a positive experience.
  • Providing excellent customer service, even during late night hours.

Security and Safety:

  • Monitoring security cameras and ensuring the safety of guests and the property.
  • Responding to any security issues or emergencies and taking appropriate action.
  • Conducting regular security patrols to identify and address potential risks.

Administrative Tasks:

  • Handling the overnight check-in and check-out procedures.
  • Managing reservations and assisting with cabin assignments.
  • Maintaining accurate records and reports, such as occupancy rates and incident logs.

Concierge Services:

  • Assisting guests with special requests, such as arranging transportation or making restaurant reservations.
  • Providing personalized service to enhance the guest experience.

Property Maintenance:

  • Conducting routine inspections of the train to identify and report maintenance issues.
  • Coordinating with maintenance staff, cabin stewards, and other departments to address any problems.

Communication:

  • Communicating effectively with other staff members and departments to ensure a seamless transition between shifts.
  • Notifying management of any significant events or issues during the night.

Compliance:

  • Ensuring that the train complies with safety and security regulations.
  • Adhering to Employerland's policies and procedures.

Qualifications:

Experience & Certifications:

  • Significant experience in luxury hospitality or a similar service-oriented industry.
  • Certified training in hospitality, butler services, or a related field is considered a plus.

Skills:

  • Excellent interpersonal and communication skills.
  • Attention to detail and a commitment to delivering a high standard of service.
  • Ability to adapt to changing schedules and handle unexpected situations with professionalism.
  • Proficiency in multiple languages is a plus.

Flexibility:

  • Availability to work on shifts and on weekends.