Hotel Experience Ambassador
4 settimane fa
We're looking for someone who isn't afraid to do things differently and join a company that is turning the hospitality industry upside down.
Key Responsibilities:
- Provide exceptional customer service and act as a champion multitasker
- Assist with daily operations, including welcoming and greeting guests, self check-ins & check-outs, reservation verification, concierge inquiries, guest requests and demands, luggage storage
- Deliver the citizenM guest experience, connecting, friendly, genuine and real - curating a personalized experience
- Work collaboratively with team members to deliver memorable experiences
- Learn to work with system platforms and booking engines used to conduct daily operations and reservations
- Exposure to F&B - Barista, mixologist, serving and preparing meals, learning the requirements to maintain a kitchen within Department of health standards
- Work as night ambassador for up to 1 month where you learn how to conduct our Night Audit procedure, close the bar and prepare breakfast with our night owls
What You'll Learn:
- Exposure to non-traditional pretty epic hospitality culture with awesome values
- Importance of facilitating happiness and building trust amongst a team
- Benefits of cross-trained empowered employees
- Day-to-day duties of ambassadors
- Skills in making barista coffee, mixology (cocktails) and front-of-house systems and procedures
- How to adapt to changing conditions and active hospitality smart thinking solutions
- Effective feedback skills, and awareness of social and emotional intelligence
Requirements:
- Available for six or more months
- A student enrolled at a university during the entire duration of the internship
- Smart thinker with contemporary style
- Empathy and real caring for people
- Community and collaborative thinker
- Gifted at giving and receiving feedback
- Fluent in English, spoken and written
About CitizenM:
CitizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world's fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional... and neither are our support offices. We're open-minded, with kind hearts and global minds.
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