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Service Readiness Specialist
2 mesi fa
About the Role:
We are seeking a highly skilled Service Readiness Engineer to join our team at Philips. As a key member of our Enterprise Informatics group, you will play a critical role in ensuring the successful commercialization of our products.
Your Key Responsibilities:
- Execute service expert testing and validation plans to support commercialization programs.
- Coordinate and verify WW service plans and activities with the global service community.
- Work closely with the Service Readiness Lead to review new programs and software versions, assessing service delivery requirements, resources, and training needs.
- Update and support the Customer Support Product Plan (CSPP).
- Define service training requirements for assigned products or programs.
- Gather and improve product serviceability as input for upcoming program requirements.
- Create and review commercialization deliverables, including service documentation, customer documentation, and training packages.
- Perform validation of software releases through the FCO process.
- Manage First of Kind (FOK) installations as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders.
- Implement improvement opportunities based on service feedback associated with customer experience, product, and operations.
- Assume a SME role for third-party software and solutions.
- Ensure service readiness of new platform service deliverables.
Requirements:
- University Degree or Master's Degree in IT, technical field, or related field.
- 1-3 years of experience in Service/Technical engineering, preferably related to radiology informatics.
- Strong ability to collaborate with internal and external stakeholders.
- Strong team player attitude.
- Good flexibility and positive attitude towards changes.
- English language skills, with Italian as a local language.
About Philips:
We are a health technology company committed to providing quality healthcare to everyone, everywhere. We believe that every human matters, and we strive to make a positive impact on people's lives.
Join Philips:
At Philips, we value diversity and inclusion. If you're interested in this role and have many, but not all, of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.