Customer Service Team Lead
3 settimane fa
About Cover Genius Ltd
Cover Genius Ltd is a leading insurtech company that provides innovative insurance solutions to customers worldwide. We're passionate about delivering exceptional customer experiences and seeking a talented Customer Support Manager to join our team.
Key Responsibilities
- Lead and Develop a Team
- Resolve Complex Customer Issues
- Drive Process Improvements
- Manage Performance and SLA Metrics
- Collaborate with Internal Teams
- Work with Customer Performance Team
What You'll Bring
- 4+ Years in Customer Service or Support Roles
- Leadership or Supervisory Experience
- Fluency in English (Verbal & Written)
- Strong Analytical and Problem-Solving Skills
- Customer Service Certification or Advanced Degree
Why Cover Genius Ltd?
Cover Genius Ltd is a dynamic company that values its employees and offers a range of benefits, including Flexible Work Environment, Employee Stock Options, and Social Initiatives. If you're passionate about delivering exceptional customer experiences and want to be part of a forward-thinking company, apply now.
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