Customer Service Team Lead

3 settimane fa


Roma, Lazio, Italia Cover Genius Ltd A tempo pieno

About Cover Genius Ltd
Cover Genius Ltd is a leading insurtech company that provides innovative insurance solutions to customers worldwide. We're passionate about delivering exceptional customer experiences and seeking a talented Customer Support Manager to join our team.

Key Responsibilities

  • Lead and Develop a Team
  • Resolve Complex Customer Issues
  • Drive Process Improvements
  • Manage Performance and SLA Metrics
  • Collaborate with Internal Teams
  • Work with Customer Performance Team

What You'll Bring

  • 4+ Years in Customer Service or Support Roles
  • Leadership or Supervisory Experience
  • Fluency in English (Verbal & Written)
  • Strong Analytical and Problem-Solving Skills
  • Customer Service Certification or Advanced Degree

Why Cover Genius Ltd?
Cover Genius Ltd is a dynamic company that values its employees and offers a range of benefits, including Flexible Work Environment, Employee Stock Options, and Social Initiatives. If you're passionate about delivering exceptional customer experiences and want to be part of a forward-thinking company, apply now.



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