Customer Service Team Lead
2 settimane fa
Unlock Your Potential as an Associate Manager Customer Service at Stryker
Are you ready to make an impact?
As an Associate Manager Customer Service at Stryker, you will lead and manage a team of representatives and specialists, driving customer satisfaction and loyalty. Your expertise in customer-facing roles, team management, and process improvement will be instrumental in delivering exceptional customer experiences.
Key Responsibilities:
- Lead and manage a high-performing team of customer service representatives and specialists
- Develop and implement learning and development initiatives to improve customer experience
- Build relationships with internal and external stakeholders to develop and grow customer relationships
- Drive key initiatives, identify improvements, and escalate issues where necessary
- Manage performance, set objectives, conduct performance reviews, and develop engagement strategies
Requirements:
- Minimum 6 years' experience in a customer-facing role in a multinational environment
- Minimum 3 years of team and project management experience
- Fluent English and Italian
- Strong ability to recruit, develop, and engage high-performing teams
- Excellent knowledge of the end-to-end supply chain and OTC processes
- Experience with continuous process improvement, order automation, and AI tools
- Experience managing a team within a matrix organization
- Excellent people-management skills, ability to identify talent, develop, coach, mentor, and reward people
- A high degree of relationship-building skills, self-awareness, and emotional intelligence
- Ability to work on your own initiative, prioritize, and organize workload
- A team player who effectively connects, collaborates, and fosters an inclusive environment
Work-Life Balance: Enjoy a healthy work-life balance with flexible working hours and remote work options. Stryker offers a collaborative and inclusive environment, fostering a supportive and innovative workplace.
What We Offer: A competitive salary, comprehensive benefits package, and additional perks such as wellness programs and employee discounts. Please send us your resume in English.
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