Customer Service Team Lead

4 settimane fa


Roma, Lazio, Italia Stryker Italia S.r.l. A tempo pieno

Unlock Your Potential at Stryker Italia S.r.l.

Are You Ready to Make an Impact?

As a Customer Service Team Lead at Stryker Italia S.r.l., you will have the opportunity to lead and manage a team of representatives and specialists, driving key initiatives and identifying improvements to enhance customer experience.

What We Offer:

Collaborative and Inclusive Environment: Join a team that values diversity and inclusion, fostering a supportive and innovative workplace.

Professional Growth: Access continuous professional development opportunities, including training, workshops, and career advancement programs.

Competitive Benefits: Receive a competitive salary, comprehensive benefits package, and additional perks such as wellness programs and employee discounts.

Work-Life Balance: Enjoy a healthy work-life balance with flexible working hours and remote work options.

Key Responsibilities:

  • Lead and manage a team of representatives and specialists.
  • Manage performance and implement learning and development initiatives to improve customer experience.
  • Be responsible for team motivation, setting objectives, performance reviews, development, and engagement.
  • Build relationships with internal and external stakeholders to develop and grow customer relationships.
  • Lead projects and deliver insights and recommendations.
  • Drive key initiatives, identify improvements, and escalate issues where necessary.

Requirements:

  • Min. 6 years' experience in a customer-facing role, in a multinational environment.
  • Min. 3 years of team & project management experience.
  • Fluent English & Italian.
  • Strong ability to recruit, develop, and engage high-performing teams.
  • Excellent knowledge of the end-to-end supply chain and OTC processes.
  • Experience with continuous process improvement, order automation & AI tools.
  • Experience of managing a team within a matrix organization.
  • Excellent people-manager skills, ability to identify talent, develop, coach, mentor, and reward people.
  • A high degree of relationship building skills, self-awareness, and emotional intelligence is required.
  • Understand and consider customers, regulatory, and legislative issues when making decisions.
  • Ability to work on your own initiative, prioritise, and organise workload.
  • A team player who effectively connects, collaborates, and fosters an inclusive environment.

Please send us your resume in English.



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