Sales Force Effectiveness Manager, International

4 settimane fa


Milano, Lombardia, Italia Livanova Plc A tempo pieno

Job Summary
LivaNova Plc is seeking a highly skilled Sales Force Effectiveness Manager to provide support to the commercial teams in the international region for all Salesforce Customer Relationship Management (CRM) system related topics. The ideal candidate will have a proven track record of driving sales performance enhancements and implementing sales process improvements.

Key Responsibilities

• Develop strong collaborative relationships with regional sales leadership to understand challenges and opportunities, and provide strategic guidance, tools, and best practices to maximize impact and efficiency of sales resources.

• Establish and institute the usage of sales analytics and sales performance metrics to drive decision making and improve performance for the region.

• Manage delivery of accessible sales data on a regular basis to inform on progress and strategy, and develop and maintain performance dashboards and reports to track sales key performance indicators (KPIs) in the region.

• Deliver clear guidance of Customer Relationship Management (CRM) systems strategy to the region, and interface with Commercial, Marketing, and IT teams in relation to CRM design, enhancements, roll out, and maintenance.

• Safeguard data integrity and data cohesion when working with integration of multiple data sources from legacy systems prior to system integration and alignment.

• Collaborate with sales leaders to ensure CRM input is accurate, reliable, and up-to-date, enabling leadership to confidently depend on the data for effective decision making and performance management.

• Drive effective adoption of CRM usage by the commercial teams, and design and deliver training and refresher programs to enhance the skills and capabilities of the sales team in the use of CRM features and functionality such as customer segmentation, sales and target planning, patient and opportunity funnels, coaching, and development.

• Collaborate with local leadership teams to design, implement, and update effective sales incentives programs to motivate and reward the sales team, and monitor, measure, and report effectiveness of programs.

Requirements

• Bachelor's degree in a relevant field such as Business or Data Analytics, and a Master's degree in business administration (MBA) or relevant field is an advantage.

• Proficiency in English is required, and proficiency in additional languages is an advantage.

• Proven experience in the healthcare industry, and proven experience in sales operations, salesforce effectiveness, sales management, or a related role is required.

• Proven Sales Force Effectiveness (SFE) or market research experience, and proficiency with Customer Relationship Management (CRM) tools and Information Technology (IT) systems is required.

• Experienced working with international markets and global teams, managing or collaborating with direct sales organizations and indirect distribution networks is required.

• Strong analytical skills with the ability to interpret data and generate actionable insights, and experience in data analytics tools such as Tableau, IBM Cognos, PowerBI, Qlik, and advanced Excel is desirable.

• Proven track record of a 'Can-do' and problem-solving attitude, implementing sales process improvements and driving performance enhancements is required.

• Able to work both independently and as part of a team in a fast-paced and action-oriented environment with ability to adapt to changing priorities and objectives is required.

• Moderate level of travel to European and International destinations is required.

Our Commitment to Diversity & Inclusion
LivaNova Plc values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent, and free from unlawful discrimination.



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