International Sales Force Effectiveness Manager

3 settimane fa


Milano, Lombardia, Italia LivaNova PLC A tempo pieno

Role Overview

The International Sales Force Effectiveness Manager will provide strategic support to commercial teams in the international region for all Salesforce Customer Relationship Management (CRM) system related topics. This includes analytics, reports, dashboards, training, troubleshooting, and usability improvements. The role works closely with the IT team to ensure strong CRM implementation and enhancements across the region.

Key Responsibilities

  • Develop strong relationships with regional sales leadership to understand challenges and opportunities, providing strategic guidance, tools, and best practices to maximize impact and efficiency of sales resources.
  • Establish and institute the usage of sales analytics and performance metrics to drive decision making and improve performance for the region.
  • Manage delivery of accessible sales data on a regular basis to inform on progress and strategy, developing and maintaining performance dashboards and reports to track sales key performance indicators (KPIs) in the region.
  • Deliver clear guidance of Customer Relationship Management (CRM) systems strategy to the region, interfacing with Commercial, Marketing, and IT teams in relation to CRM design, enhancements, roll out, and maintenance.
  • Safeguard data integrity and cohesion when working with integration of multiple data sources from legacy systems prior to system integration and alignment.

Requirements

  • Bachelor's degree in a relevant field such as Business or Data Analytics.
  • Master's degree in business administration (MBA) or relevant field is an advantage.
  • Fluent English, proficiency in additional languages is an advantage.
  • Proven experience in sales operations, salesforce effectiveness, sales management, or a related role.
  • Proven Sales Force Effectiveness (SFE) or market research experience, proficiency with Customer Relationship Management (CRM) tools and Information Technology (IT) systems.
  • Experience working with international markets and global teams, managing or collaborating with direct sales organizations and indirect distribution networks.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.


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