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Customer Service Coordinator

2 mesi fa

Roma, Lazio, Italia ServiceMaster Restore A tempo pieno
Job Summary

We are seeking a highly organized and detail-oriented Claims Resolution Specialist to join our team at ServiceMaster Restore. As a Claims Resolution Specialist, you will be responsible for managing claims from start to finish, ensuring timely and efficient resolution for our customers.

Key Responsibilities
  • Claims Management: Manage claims from first notice of loss through to completion, ensuring all necessary documentation and information is collected and processed in a timely manner.
  • Customer Communication: Communicate with customers throughout the claims process, providing updates and ensuring their needs are met.
  • Data Entry and Management: Accurately and efficiently enter and manage claim data in our CRM system, ensuring all necessary information is up-to-date and accessible.
  • Compliance and Quality Assurance: Review and ensure compliance with all relevant policies and procedures, as well as quality assurance standards.
  • Collaboration and Escalation: Collaborate with internal teams, including adjusters and estimators, to ensure seamless claims resolution. Escalate complex or high-priority claims as needed.
Requirements
  • High School Diploma or Equivalent
  • Excellent Communication and Customer Service Skills
  • Strong Organizational and Time Management Skills
  • Proficiency in Microsoft Office and CRM Software
  • Ability to Work in a Fast-Paced Environment
Working Conditions

The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.