National Key Account Manager

14 ore fa

Trieste, Friuli Venezia Giulia, Italia illycaffè A tempo pieno

About illycaffè

illycaffè is an Italian company founded in Trieste in 1933 with the mission to offer the best coffee to the world.

Job Summary

We are seeking a highly skilled Key Account Manager to join our Sales Department. As a Key Account Manager, you will be responsible for developing and implementing illy's sales strategy among key customers in the Italian market.

Key Responsibilities

  • Business Development
    • Proactively generate business leads among top operators in the defined channel and follow the end-to-end acquisition process, involving (if needed) the channel director in the most relevant negotiations.
    • Keep the leads list updated and shared with the international team.
  • Customer Relationships
    • Create and maintain solid relationships with key customers of the company's assigned Italian channel.
    • Grow the company's revenue by ensuring that key clients are satisfied with the services provided and identifying new business opportunities for key clients.
  • Account Management
    • Develop and sustain solid relationships with key clients that bring in the most income for the company.
    • Address and resolve key clients' complaints.
    • Act as the primary point of contact between key customers and internal business teams.
  • Collaboration and Communication
    • Communicate and work with the corporate sales, marketing, and logistics departments to ensure that key customer needs are met.
    • Compile account progress reports, goals, and forecasts for account teams and stakeholders.
  • Negotiation and Contract Management
    • Develop a thorough understanding of key customer needs and requirements and prepare customized solutions.
    • Negotiate contracts with key clients and adhere to deadlines set for achieving each client's goals.

Requirements

  • University degree in Sales or Marketing-related field.
  • Proven and strong Brand, Commercial, and Trade marketing experience.
  • Minimum 5 years Sales and Key Account experience in beverage, CPG, or FMCG industries.
  • In-depth knowledge of the dynamics of the Horeca channel.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills to effectively engage with partners and disseminate company culture.

illycaffè, as a B-Corp, is committed to a diverse and inclusive workplace generating positive effects for the environment, for the community, and for people.

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