Sales Support Specialist
1 mese fa
Job Title: Inside Sales
Job Summary:
We are seeking a highly motivated and organized Inside Sales professional to join our team at BDP International. The successful candidate will be responsible for supporting the sales team in connecting with suppliers, negotiating prices, and submitting offers to customers.
Key Responsibilities:
- Maintain a strong relationship with new and existing customers to ensure customer satisfaction and loyalty.
- Create and maintain a customer portfolio, identifying new business opportunities and improving existing relationships.
- Support and organize customer visits for the sales team, ensuring seamless communication and collaboration.
- Establish and maintain relationships with suppliers, communicating customer needs and ensuring best service.
- Conduct regular shipping orders and provide pricing information to customers.
- Follow internal procedures for preparing offers and ensuring compliance with quality management systems.
- Prioritize profit maximization and collection efficiency, while maintaining a commitment to customer satisfaction.
- Prepare sales and marketing reports as requested by management, providing valuable insights and recommendations.
- Fix appointments with customers and obtain feedback to resolve issues and improve customer experience.
- Prevent economic damage related to customer-oriented situations, adhering to internal procedures and quality management systems.
- Participate in department meetings and training sessions, staying up-to-date with industry developments and best practices.
- Act in compliance with quality management system requirements and information assurance policies.
Requirements:
Minimum 2 years of business experience in sales support or telemarketing in a freight forwarding company.
Fluent English language skills, with additional languages an advantage.
Outstanding Microsoft Office Package skills, including Excel, Word, and PowerPoint.
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