Deputy Boutique Manager

4 settimane fa


Roma, Lazio, Italia Cartier A tempo pieno
Key Responsibilities:

As a Deputy Boutique Manager at Cartier, you will be responsible for assisting the Boutique Manager in making accurate and precise diagnoses based on a solid performance KPIs analysis, review of individual & collective competencies and achievements, as well as boutique and competitive environment, to propose and define ad hoc action plans to achieve brand, boutique and product category sales targets.

Key Skills:

Proactively assists the Boutique Manager in ensuring a unique and high professional client service, personalised approach and memorable in-store experience by every team member

Assists the Boutique Manager in implementing and monitoring a strong clienteling proactivity from each member of the team, the regularity and accuracy of individual and collective prospection actions, and the efficiency of proposed initiatives to enlarge the boutique's and staff clients portfolio, insuring the right level of ROI of CRM programs and the accuracy and actions

Position & establish him/herself as a well-known referent and Ambassador of the Maison and grow a visible personal presence in Rome and outside

Give solid support the Boutique Manager to build direct fruitful and long-lasting relationships with a constantly growing network of VIPs and influential people

Coach all team members in the development of their own prospects and clients portfolio

Monitoring competition's initiatives (product launches, retailtainment activities, client events and treatments)

Establish a positive, engaging and dynamic work atmosphere

Ensures the day-to-day coordination, training, coaching and motivation of the boutique team

Insures the proper implementation all brand and boutique policies, procedures and guidelines and warrantees the proper respect of compliance rules and principles

Requirements:

Well-structured, business driven with strong analytical and leadership skills, organized, autonomous

Confirmed management experience, and retail / boutique background, non-necessarily in the luxury sector

Customer service skills, empathy, team spirit & benevolence

Excellent organizational, and interpersonal communication skills

Strong leadership, assertiveness & ability to motivate and develop a team

Flexible mindset and ability to drive change and embark teams. At ease in working in a fast-paced retail store environment

Proactive approach in analysing business needs and allocate means and resources to reach targets

Relevant, strong and extensive prior professional experience

Fluent in Italian and English, additional languages are a plus

Interest in and adherence with the Cartier brand's identity and Maison's values

Our Group:

We value freedom, collegiality, loyalty and solidarity. We foster empathy, curiosity, courage, humility and integrity. We care for the world we live in.

Your Journey with Us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.

Screening video call with the Richemont and Cartier Talent Team

In-person meeting with the Boutique Manager

Interview with the HR Manager

Final Interview with the Commercial Director

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