Deputy Boutique Manager
4 settimane fa
As a Deputy Boutique Manager at Cartier, you will be responsible for assisting the Boutique Manager in making accurate and precise diagnoses based on a solid performance KPIs analysis, review of individual & collective competencies and achievements, as well as boutique and competitive environment, to propose and define ad hoc action plans to achieve brand, boutique and product category sales targets.
Key Skills:
Proactively assists the Boutique Manager in ensuring a unique and high professional client service, personalised approach and memorable in-store experience by every team member
Assists the Boutique Manager in implementing and monitoring a strong clienteling proactivity from each member of the team, the regularity and accuracy of individual and collective prospection actions, and the efficiency of proposed initiatives to enlarge the boutique's and staff clients portfolio, insuring the right level of ROI of CRM programs and the accuracy and actions
Position & establish him/herself as a well-known referent and Ambassador of the Maison and grow a visible personal presence in Rome and outside
Give solid support the Boutique Manager to build direct fruitful and long-lasting relationships with a constantly growing network of VIPs and influential people
Coach all team members in the development of their own prospects and clients portfolio
Monitoring competition's initiatives (product launches, retailtainment activities, client events and treatments)
Establish a positive, engaging and dynamic work atmosphere
Ensures the day-to-day coordination, training, coaching and motivation of the boutique team
Insures the proper implementation all brand and boutique policies, procedures and guidelines and warrantees the proper respect of compliance rules and principles
Requirements:
Well-structured, business driven with strong analytical and leadership skills, organized, autonomous
Confirmed management experience, and retail / boutique background, non-necessarily in the luxury sector
Customer service skills, empathy, team spirit & benevolence
Excellent organizational, and interpersonal communication skills
Strong leadership, assertiveness & ability to motivate and develop a team
Flexible mindset and ability to drive change and embark teams. At ease in working in a fast-paced retail store environment
Proactive approach in analysing business needs and allocate means and resources to reach targets
Relevant, strong and extensive prior professional experience
Fluent in Italian and English, additional languages are a plus
Interest in and adherence with the Cartier brand's identity and Maison's values
Our Group:
We value freedom, collegiality, loyalty and solidarity. We foster empathy, curiosity, courage, humility and integrity. We care for the world we live in.
Your Journey with Us:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
Screening video call with the Richemont and Cartier Talent Team
In-person meeting with the Boutique Manager
Interview with the HR Manager
Final Interview with the Commercial Director
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