IT Healthcare Specialist

2 settimane fa


Milano, Lombardia, Italia Werfen A tempo pieno

Overview

As an IT Healthcare Junior Specialist at Werfen, you will collaborate with the IT Healthcare Consultant to ensure the highest efficiency in the customer support process for users of IT solutions. Your knowledge of laboratory workflows and remote assistance tools will enable you to correctly assign the urgency level to reported issues, optimizing the resolution process.

Main Responsibilities

  • Qualify the priority level of software and hardware support cases, adhering to quality and quantity standards.
  • Manage ticket escalation to colleagues IT Healthcare Consultant or ITDO, transferring all relevant details for resolution.
  • Provide telephone and remote assistance to clients, offering appropriate and professional responses on the use and operation of IT solutions.

Networking

  • Customer Service
  • Zonal Commercial Responsible
  • Healthcare IT Solutions Operation
  • Healthcare IT Solutions Marketing & Sales team

Required Knowledge

  • Basic IT knowledge
  • Basic system knowledge
  • Office

Skills and Competencies

  • Problem Solving
  • Stress and crisis management
  • Teamwork
  • Customer relations and orientation
  • Flexibility and adaptability

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