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Customer Success Manager

2 mesi fa

Milano, Lombardia, Italia Formalize A tempo pieno
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Formalize. As a key member of our Customer Success team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Key Responsibilities
  • Work closely with our customers to solve problems, create value, and build loyalty.
  • Help build and optimize our Customer Success function across products and customer tiers.
  • Collaborate on projects across departments to improve the customer experience.
  • Be a source of customer feedback and qualified product ideas.
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable.
Requirements
  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
  • Experience working with SaaS platforms.
  • Strong communicator, collaborator, and problem solver.
  • Connect effortlessly with clients and build lasting relationships.
  • Professional with great business acumen and customer understanding.
  • Structured, diligent, and dedicated.
  • Professional fluency in English.
  • Native fluency in Italian.
  • You thrive in an environment where you contribute to maintaining a high momentum.
About Formalize

Formalize is a tech company founded in 2021 with offices in multiple European markets. We are one of the fastest-growing SaaS scale-ups, with a team of +100 people from 13 nationalities.

We help companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

Traits that Describe Our Culture and Employees
  • We are all very goal-oriented and hardworking.
  • We are responsible, and we like accountability.
  • We are connecting, and we like to build meaningful relationships.
  • We are optimistic and like to laugh and have a positive atmosphere.
  • We like to dream big and to have clear visions for the future.
Recruitment Process
  • Send application and upload relevant information.
  • Completion of Talent test.
  • 15 minutes online interview with our Talent Acquisition team.
  • 30 minutes online interview with our hiring manager.
  • 60 minutes in-person final interview with hiring manager and CRO / Head of Sales.