Burberry Client Liaison

3 settimane fa

Milano, Lombardia, Italia Burberry Limited A tempo pieno
Job Overview

Burberry Limited is seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience, and driving commercial success.

Key Responsibilities
  • Meet and exceed individual and store sales and other commercial KPIs
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the Client journey to elevate the Client experience in the store
  • Contribute to the daily operations of the store, maintaining high luxury standards in both front and back of house
  • Foster team work and a positive work climate
Client Engagement
  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalized service and build relationships with our clients
  • Capture new luxury clients to grow the individual and store client book
Requirements
  • A proven track record in delivering sales and exceeding targets
  • Previous experience in Clientelling
  • A strong interest in fashion, art, and culture
  • Strong product knowledge and good understanding of store retail operations
  • Understanding of competitor products
  • Experience in working as part of a team
  • Fluent in local language; English proficiency is desirable
Measures of Success
  • Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
  • Service targets (Guest Experience, Net promoter score)
  • New client acquisition (conversion and retention)
  • Number of appointments held on a monthly basis

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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