Burberry Client Relationship Manager

2 settimane fa


Milano, Lombardia, Italia Jobbydoo A tempo pieno
{"Job Summary

As a Client Advisor at Burberry, you will be responsible for building relationships with clients and delivering a personalized and elevated experience with commercial success.



Key Responsibilities

  • Meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire clients and create desire and love for Burberry in every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the client journey to elevate the client experience in the store
  • Be efficient in following up and delivering after-sales services to clients
  • Contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house


Requirements

  • A proven track record in delivering sales and exceeding targets
  • Previous experience in clientelling and sales
  • A strong interest in fashion, art, and culture
  • Strong product knowledge and good understanding of store retail operations
  • Fluent in local language; English proficiency is desirable


Measures of Success

  • Individual sales performance and KPIs (appointments, UPT, ATV, and AUR)
  • Service targets (guest experience, net promoter score)
  • New client acquisition (conversion and retention)
"}
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