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Sales Associate for Luxury Brand Burberry

2 mesi fa

Milano, Lombardia, Italia Burberry A tempo pieno
Burberry Sales Associate Job Description

At Burberry, we are seeking a skilled Sales Associate to join our team in Milan. As a Sales Associate, you will deliver a personalized and elevated experience to our clients, achieving commercial success while conveying passion for the brand, fashion, and luxury products.

Key Responsibilities:
Meet and exceed individual and store sales and other commercial KPIs
Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
Follow the Client journey to elevate the Client experience in the store
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, maintaining high luxury standards in both front and back of house, including product replenishment, inventory management, markdowns, and stockroom maintenance when required.

Client Engagement:
Build meaningful relationships with Clients
Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests.

Requirements:
A proven track record in delivering sales and exceeding targets in the luxury retail industry
Previous experience in Clientelling
A strong interest in fashion, art, and culture
Strong product knowledge and good understanding of store retail operations
Experience in working as part of a team

Burberry is an Equal Opportunities Employer and recruits purely on the basis of skills and experience.