Guest Relations Agent
17 ore fa
Nel ruolo di Guest Relations Agent, parteciperai alle operazioni quotidiane del reparto Guest Relations, contribuendo alla creazione di esperienze memorabili per i nostri Ospiti.
Responsabilità- Gestire le operazioni di check-in e check-out
- Pianificare e coordinare tutte le attività per gli ospiti, assistendoli nella prenotazione di eventuali servizi esterni alla struttura
- Seguire tutte le richieste che giungono via mail / telefono pre-arrival e durante il soggiorno, rispondendo nei tempi previsti dagli standard di servizio
- Collaborare con altri reparti dell'hotel per rendere indimenticabile il soggiorno degli ospiti
- Esperienza nel ruolo di almeno 1 anno, maturata in contesti alberghieri
- Ottima conoscenza della lingua italiana e della lingua inglese
- Predisposizione al lavoro di squadra, attenzione al dettaglio e creatività
- Preferibile la conoscenza di Opera Benefit
- Iniziative di wellbeing ed eventi che favoriscono collaborazione, inclusione e valorizzazione delle diversità
- Attività legate al tema della sostenibilità e della responsabilità sociale
- Scontistiche presso il Gift Shop e gli outlet F&B dei nostri Hotels
- Attività di formazione, sviluppo e riconoscimento
- Servizio di mensa a cura del team di Villa La Massa
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