Guest Relations Agent

17 ore fa


Florence, Toscana, Italia Villa D'Este Spa A tempo pieno
Ruolo

Nel ruolo di Guest Relations Agent, parteciperai alle operazioni quotidiane del reparto Guest Relations, contribuendo alla creazione di esperienze memorabili per i nostri Ospiti.

Responsabilità
  • Gestire le operazioni di check-in e check-out
  • Pianificare e coordinare tutte le attività per gli ospiti, assistendoli nella prenotazione di eventuali servizi esterni alla struttura
  • Seguire tutte le richieste che giungono via mail / telefono pre-arrival e durante il soggiorno, rispondendo nei tempi previsti dagli standard di servizio
  • Collaborare con altri reparti dell'hotel per rendere indimenticabile il soggiorno degli ospiti
Requisiti Richiesti
  • Esperienza nel ruolo di almeno 1 anno, maturata in contesti alberghieri
  • Ottima conoscenza della lingua italiana e della lingua inglese
  • Predisposizione al lavoro di squadra, attenzione al dettaglio e creatività
  • Preferibile la conoscenza di Opera Benefit
Benefit
  • Iniziative di wellbeing ed eventi che favoriscono collaborazione, inclusione e valorizzazione delle diversità
  • Attività legate al tema della sostenibilità e della responsabilità sociale
  • Scontistiche presso il Gift Shop e gli outlet F&B dei nostri Hotels
  • Attività di formazione, sviluppo e riconoscimento
  • Servizio di mensa a cura del team di Villa La Massa

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