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Team Leader
2 mesi fa
Key Responsibilities
The Team Leader is responsible for leading a team to deliver exceptional customer experiences, driving sales growth, and building long-lasting relationships with clients through personalized attention and highest integrity.
Main Responsibilities
- Sales and Customer Experience
- Supervise and support the team in achieving sales targets;
- Foster a client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing clients, and sharing best practices on clienteling activities;
- Develop and maintain a relevant customer portfolio through proper client discovery and bespoke experiences to foster loyalty and establish long-term relationships, developing new clients;
- Personally develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
- Assist clients during aftersales activities, reassuring them throughout the process, acting as a reference point whenever needed.
- Business Performance Overview
- Actively contribute to business development through proposals of commercial actions leveraging experience on product knowledge, market trends, customer feedback, and best practices, and monitor business performance indicators.
- People Management
- Support the store management in setting objectives and assigning tasks to the team;
- Observe the team and provide ongoing feedback and coaching, supporting their personal development;
- Create a positive sense of team spirit, discipline, and mutual respect, encouraging open communication;
- Support other colleagues in developing their expertise and skills.
Requirements
- Bachelor's degree preferably with a focus on fashion or linguistics;
- Fluency in Italian and English, with a third language considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique, with international experience considered a plus;
- Proficient in Excel and IT tools;
- Excellent leadership attitude and ability to lead and motivate a team;
- Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile.
Hermès seeks passionate and dedicated individuals who embody the following qualities:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility, and dynamism to function in a high-pace environment;
- Dedicated to being part of a people-centric retail project, requiring a vocation for human values, passion, and a strong aesthetic sense.