Logistics and Demand Planning Specialist

2 giorni fa


Milano, Lombardia, Italia Lotus Bakeries A tempo pieno
Job Title: Customer Service and Demand Planning Assistant

We are seeking a skilled professional to join our team as a Customer Service and Demand Planning Assistant. This role is responsible for the customer service and demand planning of our Sales Office Italia.

Main responsibilities include:

  1. Updating forecast planning in collaboration with sales and alignment with HQ Belgium
  2. Placing production orders and managing stock levels
  3. Maintenance of customer master data/hierarchies, prices, and conditions in SAP
  4. Tracking and communicating order status to Sales and/or Account Team
  5. Arranging delivery & transport for different product groups – both inbound and outbound
  6. Keeping contact with the warehouses to prevent and solve any possible shipment issues

On the customer service side, additional tasks include:

  1. Booking and processing of incoming orders, issuing invoices & order confirmations
  2. Setting up new customers in SAP
  3. Independent maintenance, accounting and documentation of condition agreements
  4. Providing the appropriate product & pricing information to the sales team
  5. Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments
  6. Gathering of all relevant information, issuing shipping documents, and subsequent sharing with customers and partners involved

The ideal candidate will have:

  • Bachelor level education in an economical direction
  • Excellent computer skills (EXCEL)
  • Good product knowledge and awareness to provide correct customer information
  • Knowledge of SAP and the way to work in retail (highly recommended)
  • Punctual, conscientious, attention to detail & assertive
  • TOP values: Team-work, Open dialogue, Passion
  • Multitasking, good organization & coordination skills, strong communicator
  • PC literate (MS Office, Excel, PowerPoint)
  • 5 years work experience in a supply chain or customer service role recommended
  • SAP experience recommended as this forms the main system for the customer service role
  • Language: Italian and English


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