Logistics and Demand Planning Specialist
2 giorni fa
We are seeking a skilled professional to join our team as a Customer Service and Demand Planning Assistant. This role is responsible for the customer service and demand planning of our Sales Office Italia.
Main responsibilities include:
- Updating forecast planning in collaboration with sales and alignment with HQ Belgium
- Placing production orders and managing stock levels
- Maintenance of customer master data/hierarchies, prices, and conditions in SAP
- Tracking and communicating order status to Sales and/or Account Team
- Arranging delivery & transport for different product groups – both inbound and outbound
- Keeping contact with the warehouses to prevent and solve any possible shipment issues
On the customer service side, additional tasks include:
- Booking and processing of incoming orders, issuing invoices & order confirmations
- Setting up new customers in SAP
- Independent maintenance, accounting and documentation of condition agreements
- Providing the appropriate product & pricing information to the sales team
- Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments
- Gathering of all relevant information, issuing shipping documents, and subsequent sharing with customers and partners involved
The ideal candidate will have:
- Bachelor level education in an economical direction
- Excellent computer skills (EXCEL)
- Good product knowledge and awareness to provide correct customer information
- Knowledge of SAP and the way to work in retail (highly recommended)
- Punctual, conscientious, attention to detail & assertive
- TOP values: Team-work, Open dialogue, Passion
- Multitasking, good organization & coordination skills, strong communicator
- PC literate (MS Office, Excel, PowerPoint)
- 5 years work experience in a supply chain or customer service role recommended
- SAP experience recommended as this forms the main system for the customer service role
- Language: Italian and English
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