Technical Service Enablement Specialist

7 ore fa


Genoa, Liguria, Italia Philips Iberica Sau A tempo pieno

Job Overview

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This role is part of the Worldwide service team within the Enterprise Informatics (EI) group at Philips Iberica Sau. As a Technical Service Enablement Specialist, you will be responsible for ensuring the service readiness of new platform service deliverables.

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About the Role

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As a key member of the service team, your primary responsibility will be to execute the service expert testing & validation plans required to support commercialization programs. You will work closely with the Service Readiness Lead to review new programs & software versions and assess the service delivery requirements, resources, and training needs.

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You will also be responsible for updating and supporting the Customer Support Product Plan (CSPP), defining service training requirements for assigned products or programs, and gathering product serviceability as input for upcoming program requirements.

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In addition, you will create and review commercialization deliverables, including service documentation, customer documentation, and training packages. You will perform validation of software releases by FCO process and manage the First of Kind (FOK) installation as a Subject Matter Expert (SME).

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You will assume a SME role (with related certification) for third-party software and solutions and implement improvement opportunities based on Service feedback associated to customer experience, product, and operations.

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Your Background

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To succeed in this role, you should have a University Degree/Master Degree or equivalent in an IT, technical field or a related field. Additionally, 1-3 years of experience in Service/Technical engineering, preferably related to radiology informatics, is desirable.

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You should have strong ability to collaborate with internal and external stakeholders, a strong team player attitude, good flexibility, and positive attitude towards changes. English language skills in addition to Italian are required.

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About Philips

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Philips Iberica Sau is a health technology company that believes every human matters and aims to provide quality healthcare to all. We value our employees' contributions and offer a supportive work environment.

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We estimate the salary for this position to be around €60,000 per year, depending on location and experience.



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