Global Service Readiness Specialist

16 ore fa


Genoa, Liguria, Italia Philips International A tempo pieno

About the Role

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We are seeking a highly skilled Global Service Readiness Specialist to join our team at Philips International. In this role, you will be responsible for executing service expert testing validation plans required to support commercialization programs.

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Your Responsibilities

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Coordinate and verify WW service plans and activities with the global service community throughout the post-commercial release life cycle of each product.

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Work closely with Service Readiness Lead to regularly review new programs software versions to assess service delivery requirements, resources, and training needs.

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Define service training requirements for assigned products or programs, gathering and improving product serviceability as input for upcoming program requirements.

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Create and review commercialization deliverables, including service documentation, customer documentation, and training packages.

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Perform validation of software releases by FCO process, managing First of Kind (FOK) installations as a Subject Matter Expert (SME) and providing relevant feedback to stakeholders.

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Implement improvement opportunities based on service feedback associated with customer experience, product, and operations.

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Assume a SME role with related certification for third-party software and solutions, responsible for service readiness of new platform service deliverables.

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Requirements

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University Degree/Master Degree or equivalent in IT, technical field, or related field.

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1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.

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Strong ability to collaborate with internal and external stakeholders.

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Strong team player attitude.

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Good flexibility and positive attitude towards changes.

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About Us

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At Philips International, we believe that every human matters. We are a health technology company dedicated to improving people's health and wellbeing through meaningful innovation.

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We focus on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep Respiratory Care, and Personal Health.

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As a global leader, we operate in over 100 countries, committed to building a diverse and inclusive workplace culture where people feel heard, valued, and connected.

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Benefits

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We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience and qualifications.

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Generous benefits package, including comprehensive health insurance, retirement plan, and paid time off.

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Ongoing professional development opportunities to enhance your skills and career growth.

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How to Apply

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If you're passionate about delivering exceptional service and have a strong background in IT and technical fields, we encourage you to apply for this exciting opportunity.

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Please submit your resume and cover letter to us.

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We are an equal opportunity employer, committed to diversity and inclusion, and welcome applications from qualified candidates.



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