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Strategic Account Manager

2 mesi fa

Milano, Lombardia, Italia Kuehne + Nagel As A tempo pieno
About the Role

As a Strategic Account Manager at Kuehne + Nagel, you will be responsible for building and maintaining strong relationships with key customers in the pharma and healthcare sector. Your primary goal will be to understand their needs and requirements, and to propose solutions that add value and build long-lasting partnerships.

Your Key Responsibilities
  • Manage customer relationships, serving as the primary point of contact across the entire customer engagement cycle.
  • Promote a partnership relationship with assigned customers, understanding their organization's specific needs and decision-making process.
  • Develop and execute a Key Account strategy, defining a strategic approach on value proposition and solution, as well as the internal and external positions of Kuehne + Nagel on RFQs and tenders.
  • Drive and partner with business units to deliver attractive pricing and service.
  • Lead regular review sessions with assigned customers for updates on customer strategy and priorities, adjustment of our value proposition, continuous improvement, and innovation.
  • Monitor monthly performance, ensuring timely and accurate reporting.
  • Supervise the transition of new business into operations and ensure customer requirements and Kuehne + Nagel commitments are met.
Requirements
  • Successful completion of an academic degree, ideally with a focus on logistics.
  • 3+ years of experience in managing large accounts and in-depth knowledge of the pharma and healthcare sector.
  • Strong leadership skills to drive key account initiatives and establish a strong sense of direction and identity for the team.
  • High customer orientation and strong communication/presentation skills.
  • Strategic mindset in proactively developing effective, long-term solutions for customers, incorporating latest industry trends, and delivering continuous improvement.
  • Very good spoken and written English and native Italian.
  • Active driver with a valid driving license.
About Kuehne + Nagel

Kuehne + Nagel is a global logistics company that offers a wide range of services to its customers. We are committed to providing excellent customer service and to being a market leader in our industry. Our global logistics network, cutting-edge IT systems, in-house expertise, and excellent customer service are just a few examples of our dedication to excellence.