Customer Service Representative

3 settimane fa


Roma, Lazio, Italia Sonder A tempo pieno

Sonder is revolutionizing the hospitality industry with its innovative, tech-powered service and thoughtfully designed accommodations. Our mission is to make a world of better stays open to all, with a variety of accommodation options in over 40 cities across 10 countries and three continents.

About This Role

This opportunity provides aspiring hospitality professionals with a unique chance to learn from the best in the business. As our Hospitality Intern, you will be part of a dynamic team that prioritizes learning and growth. You will take part in one of our most versatile roles, perfect for those who love being on the go and find fulfillment in serving others.

Key Responsibilities
  • Guest Services: Respond to day-to-day guest requests, issues, and other outreach using our Sonder Service Principles.
  • Face of Sonder: Make an awesome first impression on our guests, visitors, and internal partners.
  • Support the Back-of-House Team: Flex to support the Hospitality Agent team on a day-to-day basis as needs arise.
  • Inventory Management: Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use.
  • Maintenance and Cleaning: Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.

You will also have the opportunity to travel to multiple Sonder properties throughout the local market and learn from experienced hospitality professionals.

What We Look For
  • Guest-Centric Mindset: A positive and focused attitude towards delivering exceptional guest experiences.
  • Organizational Skills: Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Problem-Solving: Comfort in independent problem-solving with the humility to ask for help when needed.
  • Language Proficiency: Proficiency in languages other than English is a plus.
Benefits
  • Competitive Compensation: A salary of $25-$30 per hour, depending on experience.
  • Generous Stock Plan: Opportunities for stock ownership and growth.
  • Medical, Dental, and Vision Insurance: Comprehensive health benefits for eligible employees.
  • Flexible Vacation: Time off to relax and recharge.
  • Annual Free Credits and Discounts: Exclusive perks for Sonder employees.


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