Customer Success Manager

2 settimane fa

Vimercate, Lombardia, Italia SAP A tempo pieno

About the Role

SAP is seeking a highly skilled and experienced professional to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Key Responsibilities

  • Develop and execute customer success plans to drive business growth and customer satisfaction
  • Build and maintain strong relationships with customers to understand their business needs and provide tailored solutions
  • Collaborate with cross-functional teams to ensure seamless customer onboarding and support
  • Identify and capitalize on opportunities to upsell and cross-sell SAP solutions
  • Provide regular business reviews and insights to customers to drive business outcomes

About SAP

SAP is a global leader in enterprise software and software-related services. Our solutions help customers run better by enabling them to make better decisions, improve operations, and drive innovation. We are committed to helping our customers succeed in an increasingly complex and interconnected world.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a global team of talented professionals
  • Access to cutting-edge technology and innovative solutions
  • The opportunity to make a real impact on our customers' businesses

Requirements

  • 2-5 years of experience in a customer-facing role, preferably in a consulting, sales, or account management capacity
  • Proven track record of driving business growth and customer satisfaction
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English and German, with additional languages a plus

What You'll Bring

  • A passion for customer success and a drive to deliver exceptional results
  • A strong understanding of business processes and industries, with the ability to apply this knowledge to drive business outcomes
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues
  • A collaborative and flexible approach, with the ability to work effectively in a team environment
  • A commitment to ongoing learning and development, with a desire to stay up-to-date with the latest industry trends and best practices

About the SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and provides participants with the skills and knowledge needed to succeed in a customer-facing role.

Join Us

We are looking for talented and motivated individuals who are passionate about customer success and want to make a real impact on our customers' businesses. If you are a strong communicator with excellent interpersonal skills and a proven track record of driving business growth and customer satisfaction, we want to hear from you.

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