Service Project Manager

3 settimane fa


Dalmine, Lombardia, Italia ABB A tempo pieno

About the Role

The Field Service Project Manager role at ABB is a challenging and rewarding opportunity to coordinate service work done at site and ensure it complies with ABB's and customer guidelines.

As a single point of contact for the customer during the execution of a service job, you will showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations.

The work model for this role is hybrid, with the main stakeholders being customers, planner, and sales colleagues.

Key responsibilities include:

  • Finalizing site activities with the Master Planner to provide proper material and administrative documentation
  • Tracking completion of service visits and ensuring all documentation is completed in a timely manner
  • Collaborating with other coordinators to allocate Field Service Engineers resources to maximize completion of customer service requests and contract delivery
  • Identifying and managing risks, and ensuring all opportunities are identified and pursued
  • Coordinating with the Procurement and Logistics team to procure required services, materials, and equipment

Qualifications for this role include:

  • 5 years of experience in project management, preferably in service
  • Enhanced knowledge of Switchboards and switches
  • Passion for Service and commissioning
  • Degree or Technical Diploma in Electro-mechanical field
  • Strong communication skills in English


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