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Customer Experience Specialist

2 mesi fa

Milano, Lombardia, Italia Burberry Limited A tempo pieno
{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are committed to delivering exceptional customer experiences that exceed our customers\u2019 expectations. As a Customer Experience Specialist, you will play a key role in providing personalized and sensational experiences for our global customers.

Your passion for the Burberry brand and product, combined with your specialist knowledge, will enable you to connect with customers across the business and deliver accurate, appropriate, and personalized solutions that enhance brand loyalty.

Key Responsibilities:

\u2022 Deliver World Class, Luxury Customer Service
\u2022 Provide expert product knowledge to encourage customers to personally experience the style, look, and quality of Burberry products
\u2022 Anticipate and understand customers\u2019 needs, persevering to resolve service or product-related issues with specialist after-sales knowledge
\u2022 Contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets

Personal Profile:

\u2022 Exceptional verbal and written communication skills in English are essential, along with proficiency in one or more of the following languages: French, German, Spanish, Portuguese, Russian, or Mandarin
\u2022 A genuine passion for delivering world-class customer service
\u2022 Proven experience in a frontline customer service role, ideally in a Contact Centre environment
\u2022 Strong dedication to providing an outstanding customer experience

Measures of Success:

\u2022 Achievement of Service levels and sensational Customer service
\u2022 Achievement of Productivity targets
\u2022 Achievement of Customer Experience target

Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
"}