Customer Service Representative

3 giorni fa


Roma, Lazio, Italia I.K. Hofmann Italia A tempo pieno

I.K. Hofmann Italia ricerca un professionista per il ruolo di Customer Care Back Office all'interno del suo team di Customer Service.

Descrizione del Ruolo

La risorsa selezionata si occuperà di:

  • Effettuare lavorazioni pratiche su terminale assegnate da Customer care, inclusa la gestione di potenziali reclami o di necessità amministrative, in accordo a procedure operative fornite da committente.
  • Comunicare la soluzione al cliente attraverso il canale prescelto.
Requisiti Richiesti

Per questo ruolo, I.K. Hofmann Italia richiede:

  • Diploma o Laurea.
  • Esperienza di almeno 1 anno in ruolo similare e/o nel settore Automotive.
  • Padronanza nell'utilizzo del PC.
  • Buona capacità ad argomentare le risposte da fornire alla clientela.
  • Buona padronanza della lingua italiana.
  • Orientamento al cliente; problem solving; flessibilità.
  • Preferibile precedente esperienza sull'utilizzo di sistemi CRM.
Benefici Offerti

I.K. Hofmann Italia offre:

  • Inserimento iniziale tramite contratto di somministrazione per due mesi iniziali con possibilità di proroga - CCNL Commercio - V livello.
  • Orario di lavoro dal lunedì al venerdì.

I.K. Hofmann Italia è una società leader nel settore del Customer Service e cerca di ampliare il suo team di professionisti.



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