Technical Hospitality Software Specialist

3 settimane fa


Roma, Lazio, Italia Octorate A tempo pieno

Company Overview

Octorate is a leading all-in-one hotel SaaS company, dedicated to bringing hotel software technology to every structure in the world. Our mission is to simplify the hospitality sector by providing easy-to-use and affordable solutions.

Job Summary

We are seeking a highly motivated and multilingual Customer Service Representative to join our team. As a key member of our Customer Service Task Force, you will be responsible for communicating with hoteliers, resolving issues, and improving relationships.

Key Responsibilities

  • Communicate with hoteliers via phone and email to resolve issues and improve relationships.
  • Follow up on registrations and complaints to ensure timely resolution.
  • Assist the Customer Service Task Force Team in resolving complex issues.
  • Verify OTA extranet and follow up on resolution items.
  • Onboard new customers on channel manager connections.
  • Assist with Accounting Manager tasks to improve customer retention and portfolio maintenance.

Requirements

  • Previous experience in front office in OTA and/or Tour Operator is required.
  • Fluency in Italian and at least two additional languages (English, Spanish, or French) is mandatory.
  • Proficiency in MS Office package and Gmail (Gdocs, Gcalendar, Gsites) is required.
  • Self-motivation and teamwork are essential.

Additional Information

This is a full-time position, Monday to Friday, 8 hours a day, with a lunch break. The salary is 1100 Euro/month, plus stable hiring prospects. If you are a motivated and multilingual individual looking for a challenging role in the hospitality sector, please apply.



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