Hospitality Software Support Specialist

3 settimane fa

Roma, Lazio, Italia Octorate A tempo pieno

Company Overview

Octorate is a comprehensive software-as-a-service (SaaS) provider dedicated to the hospitality industry. Our mission is to equip every type of accommodation with cutting-edge hotel management technology.
Our suite of tools includes a Property Management System (PMS), Channel Manager, Booking Engine, and numerous additional features designed to streamline operations and enhance efficiency for hoteliers.
Octorate's solutions are user-friendly, quick to implement, and accessible to all types of establishments.
We believe in fostering an 'informatics revolution' within the hospitality sector, enabling our clients to transition smoothly without significant economic or cultural upheaval; our approach is straightforward, approachable, and efficient.

Role Overview

We welcome candidates with multilingual capabilities: proficiency in Italian, Spanish, English, and French is advantageous.


• Engage with hoteliers via phone and email, acting as their dedicated problem solver.


• Manage follow-ups on registrations and address any complaints.


• Enhance commercial relationships with hotel partners.


• Support the Customer Service Task Force Team as needed.


• Verify OTA extranets and follow up on outstanding resolution items.


• Facilitate the onboarding process for new clients connecting to the channel manager.


• Assist the Accounting Manager Task Force Team to bolster customer retention and maintain portfolio health.

Required Qualifications


• Prior experience in front office roles within OTAs or Tour Operators is essential.


• Multilingual candidates are encouraged to apply: proficiency in Italian, English, and Spanish is preferred.


• Strong organizational skills are necessary; the ideal candidate will manage substantial data volumes and utilize various software applications.


• Proficiency in computer applications is required, including the MS Office suite and Gmail (Gdocs, Gcalendar, Gsites).


• Self-motivation and the ability to work collaboratively are essential attributes.


• Candidates should be pursuing a Bachelor’s or Master’s degree, with a university agreement in place.

Additional Information

Standard working hours are Monday to Friday, with an 8-hour shift (including a lunch break). Weekend shifts may be required based on operational needs.

Join us in shaping the future of hospitality technology.

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