Housing Referral Assistant
5 giorni fa
This position is located at Solbiate Olona, performing a variety of housing management duties primarily related to providing assistance to military members, their families, and eligible DA civilians in locating off-post housing. The incumbent maintains a working relationship with housing managers, real estate agencies, apartment managers, and private property landlords within the local geographic area.
Key Responsibilities- Develops and updates the automated, non-discriminating listing of houses and apartments available for rent.
- Provides counseling and assistance on off-post housing to all eligible personnel.
- Assists personnel in obtaining the most suitable housing, considering a wide range of factors.
- Briefs personnel on leasing practices such as utility and security deposits required, damage responsibility, pets and notices of termination.
- Counsels applicants on the full range of family housing policies and procedures with regard to rights, privileges, and responsibilities.
- Accompanies Service and family members during house hunting and inspects the units for conformance with Department of Army (DA) standards.
- Determines whether the facility meets standards of accuracy and, if not, documents and coordinates corrections necessary to meet standards.
- Maintains lists of housing, against which restrictions have been imposed.
- Receives and attempts to resolve complaints from off-post residents.
- Interviews incoming personnel and processes applications for off-post housing.
- Explains standard government housing contract to both tenant and landlord.
- Prepares Temporary Lodging Allowance (TLA) authorization documents for all eligible personnel.
- Escorts new arrivals to utility service providers, interprets from English to Italian and vice versa for the utility service representative and applicant.
- Serves as the Community Utilities Tax Exemption Program (UTEP) coordinator.
- Prepares an out-processing packet and gives a detailed out-processing briefing to service members.
- Ensures timely accomplishment of pre-termination and final inspections.
- Utilizes a software program that provides housing relocation information for service members new to the area of assignment prior to permanent change of station.
- Translation duties involve assisting Soldiers and Families with language translation in a number of instances (bills, phone companies, plumbers, etc.).
- Mail services consist in picking up and dropping off all 1st Class, 2nd Class, 3rd Class and 4th class mail at Malpensa Airport and sorting out all incoming/outgoing mail.
- Applicants must meet the qualification requirements in the "Qualification Standards" published by U.S Office of Personnel Management.
- Applicants must have a minimum of 1 year of Specialized Experience equivalent to at least the U-05 grade level.
- Applicants must be fluent in the English language, both oral and written.
- Applicants must possess a valid Italian driver's license type "B".
- Applicants must be able to obtain and maintain a Government (SETAF) driver's license to drive a mail service vehicle (Military TMP).
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