Housing Referral Assistant

This position is located at Solbiate Olona, performing a variety of housing management duties primarily related to providing assistance to military members, their families, and eligible DA civilians in locating off-post housing. The incumbent maintains a working relationship with housing managers, real estate agencies, apartment managers, and private property landlords within the local geographic area. The Housing Referral Assistant develops and updates the automated, non-discriminating listing of houses and apartments available for rent. The incumbent provides counseling and assistance on off-post housing to all eligible personnel, including those unaccompanied. The Housing Referral Assistant assists personnel in obtaining the most suitable housing, considering a wide range of factors. The incumbent briefs personnel on leasing practices such as utility and security deposits required, damage responsibility, pets, and notices of termination. The Housing Referral Assistant counsels applicants on the full range of family housing policies and procedures with regard to rights, privileges, and responsibilities. The incumbent accompanies Service and family members during house hunting and inspects the units for conformance with Department of Army (DA) standards. The Housing Referral Assistant determines whether the facility meets standards of accuracy and, if not, documents and coordinates corrections necessary to meet standards. The incumbent maintains lists of housing, against which restrictions have been imposed. The Housing Referral Assistant receives and attempts to resolve complaints from off-post residents. The incumbent interviews incoming personnel and processes applications for off-post housing. The Housing Referral Assistant explains standard government housing contract to both tenant and landlord. The incumbent prepares Temporary Lodging Allowance (TLA) authorization documents for all eligible personnel. The Housing Referral Assistant escorts new arrivals to utility service providers, interprets from English to Italian and vice versa for the utility service representative and applicant. The incumbent serves as the Community Utilities Tax Exemption Program (UTEP) coordinator. The Housing Referral Assistant prepares an out-processing packet and gives a detailed out-processing briefing to service members. The incumbent ensures timely accomplishment of pre-termination and final inspections. The Housing Referral Assistant utilizes a software program that provides housing relocation information for service members new to the area of assignment prior to permanent change of station. Translation duties involve assisting Soldiers and Families with language translation in a number of instances (bills, phone companies, plumbers, etc.). Mail services consist in picking up and dropping off all 1st Class, 2nd Class, 3rd Class, and 4th Class mail at Malpensa Airport and sorting out all incoming/outgoing mail. For in-processing duties, the incumbent creates a packet and gives a detailed in-processing briefing for new service members. The Housing Referral Assistant processes the Duty Certificate at HQ for new arrivals, the NATO badge, and NATO vehicle pass for service members and their spouses. The incumbent prepares a packet with the necessary documents to process the Italian social security number (Codice Fiscale) at an Italian government agency in Busto Arsizio and applications to request the Italian Residency Permit (Permesso di Soggiorno) for spouses and dependents. The Housing Referral Assistant schedules appointments and escorts family members during the appointments. The incumbent establishes contacts at the Italian Police stations in the provinces of Milan and Varese. The Housing Referral Assistant generates a Standard Operating Procedure report on housing operations at NRDC-ITA. The incumbent creates a digital folder with all important documents for housing operations. The Housing Referral Assistant must be fluent in the English language, both oral and written, and possess a valid Italian driver's license type "B". The incumbent must be able to obtain and maintain a Government (SETAF) driver's license to drive a mail service vehicle (Military TMP). The Housing Referral Assistant must be able to perform physical activities such as substantial walking and standing, as well as lifting and carrying of heavy weights.