Highly Skilled Customer Solutions Expert
11 ore fa
At Fedrigoni, we're constantly pushing the boundaries of innovation to deliver exceptional experiences for our customers. As a Bespoke Customer Service Specialist, you'll play a vital role in elevating our brand's creativity by providing personalized service to clients.
About the RoleYou will report directly to the Sales Bespoke Manager and collaborate with the sales and production teams to deliver customized paper solutions that meet our customers' specific needs. Your primary responsibilities include:
- Understanding customer requirements and offering tailored advice on product selections.
- Assisting in the preparation of quotations, proposals, and orders tailored to bespoke customer specifications.
- Processing and tracking orders through the entire production cycle, ensuring timely and accurate delivery.
- Coordinating with production and logistics teams to ensure custom orders meet quality standards and delivery timelines.
- Maintaining accurate records of customer interactions, orders, and feedback in the CRM system.
- Gaining a deep understanding of the company's product lines, including various types of paper, finishes, and custom options.
To be successful in this role, you should have:
- At least 2 years of previous experience in customer service, sales support, or a related field, preferably in the paper industry or a manufacturing environment.
- A high school diploma; a bachelor's degree in business, communications, or a related field is a plus.
- The ability to interact and communicate effectively with different stakeholders.
- Demonstrated ability to manage multiple projects simultaneously.
- A good knowledge of Excel, while familiarity with CRM systems will be considered a plus.
Our selection process includes an interview with the HRBP Sales & Marketing and with the Sales Bespoke Manager. Based in Verona, Italy, you can expect a dynamic and supportive work environment where everyone feels valued and empowered to perform.
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