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Senior Cloud Security Specialist

1 mese fa

Milano, Lombardia, Italia Palo Alto Networks A tempo pieno

**Job Title:** Sr. Customer Success Engineer, Prisma Access
**Job Summary:**



We are seeking a highly technical Sr. Customer Success Engineer, Prisma Access to join our team. In this role, you will be part of a business-critical capability to enable our customers' secure environments. You will act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.



**Responsibilities:**




  • Assist customers in implementing Palo Alto Networks SASE solutions and fully integrating these into their security operations.
  • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.
  • Serve as a customer advocate in influencing product roadmap and improvements.
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
  • Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time.


**Requirements:**




  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required.
  • Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
  • Understanding SASE architecture and value proposition.
  • In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP).
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
  • Knowledge of Linux (including BASH and Python scripting).
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
  • Strong consulting and project management skills.
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization.
  • Ability to multi-task and work in a fast-paced environment.


**About Us:**



We are the global cybersecurity leader, known for always challenging the security status quo. Our mission is to protect our way of life in the digital age by preventing successful cyberattacks. This has given us the privilege of safely enabling tens of thousands of organizations and their customers. Our pioneering Security Operating Platform emboldens their digital transformation with continuous innovation that seizes the latest breakthroughs in security, automation, and analytics.