Service Assistant

2 settimane fa


Milano, Lombardia, Italia Eppendorf A tempo pieno
Job Title: Service & Administrative Assistant

About the Role:

We are seeking a highly organized and detail-oriented Service & Administrative Assistant to join our team at Eppendorf. As a key member of our support team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring seamless communication with our clients and internal teams.

Key Responsibilities:
  • Manage customer files and portfolios, ensuring accurate and up-to-date information.
  • Communicate with clients via phone, email, and CRM, providing timely and effective support.
  • Process client requests, orders, and invoices, ensuring prompt and accurate resolution.
  • Collaborate with technicians, account managers, and quality department to ensure seamless service delivery.
  • Maintain accurate records, reports, and dashboards in SAP and CRM systems.
  • Provide administrative support to the team, including data entry, filing, and other tasks as needed.
Requirements:
  • At least 3 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Proficiency in office automation software, ERP (SAP), and CRM systems.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.

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