Service Assistant
21 ore fa
About the Role:
We are seeking a highly organized and detail-oriented Service & Administrative Assistant to join our team at Eppendorf. As a key member of our support team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring seamless communication with our clients and internal teams.
Key Responsibilities:- Manage customer files and data, ensuring accuracy and confidentiality.
- Respond to client inquiries, resolve issues, and provide timely updates.
- Process client requests, including estimates, orders, and invoicing.
- Collaborate with technicians to resolve technical issues and ensure timely completion of tasks.
- Interface with Account Managers to provide client information and support.
- Ensure compliance with QMS policies and procedures.
- At least 3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in office automation software, ERP (SAP), and CRM.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to contribute to a leading company in the industry.
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