Service Unit Manager

3 settimane fa


Italia Tesisquare Spa A tempo pieno
Job Title: Service Unit Manager

We are seeking a highly skilled and experienced Service Unit Manager to join our Customer Success Team at Tesisquare Spa.

The successful candidate will be responsible for leading one or more teams, consisting of colleagues of different seniorities, with a focus on delivering exceptional service quality and optimizing service processes.

Key Responsibilities:
  • Ensure KPIs are met and service quality is maintained
  • Optimize service processes and improve team performance
  • Lead and manage teams, including resource allocation and knowledge transfer
  • Collaborate with colleagues from other specialized teams
Requirements:
  • Degree in Computer Science or equivalent experience
  • Excellent knowledge of SQL and/or object-oriented programming languages
  • Aptitude for problem solving and accuracy in task handling
  • Strong interpersonal skills and excellent English language proficiency
  • Previous experience in similar roles, with a focus on EDI, electronic invoicing, and digital transformation
What We Offer:
  • A dynamic and growing environment with opportunities for professional development
  • Flexible working hours and smart working arrangements
  • Food vouchers and food truck
  • Training and certification programs
  • Employee engagement app

We are looking for a motivated and experienced professional to join our team. If you are passionate about delivering exceptional service and optimizing processes, we encourage you to apply for this exciting opportunity.



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