Service Delivery Manager

2 settimane fa


Italia RELEX Solutions A tempo pieno

About the Role

RELEX Solutions is seeking a highly skilled Service Delivery Manager to join our Scandinavian Service Delivery team. As a Service Delivery Manager, you will be responsible for delivering outstanding service to our customers in Scandinavia and Nordics.

About the Job

  • You will be responsible for selected services and customer(s) and will work closely with the team to ensure seamless delivery of services.
  • You will develop and maintain RELEX-wide service delivery processes, including service reviews, financial targets, and key performance indicators.
  • You will lead IT environmental changes, such as disaster recovery, development, configuration, incidents, and problem management.
  • You will plan and coordinate version upgrades, ensuring that the RELEX system is fully operational and accessible.

About You

  • You have at least two years of previous work experience in IT software service management, supply chain management, service management, customer success management, and/or consulting.
  • You have experience with ITSM, ITIL, and IT change management processes.
  • You have proven capabilities to deliver measurable value in high-speed environments and a strong will to learn how our products operate and deliver world-class service.
  • You have good communication skills in Scandinavian languages (preferable) and English (must), in writing and orally.

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