Technical Support Specialist

12 ore fa


Milano, Lombardia, Italia Geolog A tempo pieno
Job Title: Leonardo Technical Support Analyst

Geolog, a world leader in oilfield services, is seeking a skilled Technical Support Analyst to join its Milan-based Leonardo team. The successful candidate will focus on failure analysis and serve as a link between production and manufacturing teams.

Key Responsibilities:
  • Conduct thorough failure analysis to identify root causes of defects, malfunctions, or failures in products, processes, or systems.
  • Document solutions in the Leonardo database by converting text, emails, and procedures into searchable FAQs.
  • Convert analysis of common problems into change requests for manufacturing production teams and track implementation.
  • Prepare multimedia materials to supplement technical notes.
  • Implement preventative maintenance of equipment based on failure data analysis.
Requirements:
  • University degree in Electronic Engineering or a highly technical specialization.
  • Strong rig experience and competence in Surface Logging Services (preferably with Geolog).
  • Experience in technical support is an advantage.
  • Demonstrated ability to draft and implement manuals and procedures.
  • Strong oral and written English language skills.
  • Team player with ability to work in culturally diverse environments.
  • Availability for international travel.

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