Technical Support Specialist
12 ore fa
Geolog, a world leader in oilfield services, is seeking a skilled Technical Support Analyst to join its Milan-based Leonardo team. The successful candidate will focus on failure analysis and serve as a link between production and manufacturing teams.
Key Responsibilities:- Conduct thorough failure analysis to identify root causes of defects, malfunctions, or failures in products, processes, or systems.
- Document solutions in the Leonardo database by converting text, emails, and procedures into searchable FAQs.
- Convert analysis of common problems into change requests for manufacturing production teams and track implementation.
- Prepare multimedia materials to supplement technical notes.
- Implement preventative maintenance of equipment based on failure data analysis.
- University degree in Electronic Engineering or a highly technical specialization.
- Strong rig experience and competence in Surface Logging Services (preferably with Geolog).
- Experience in technical support is an advantage.
- Demonstrated ability to draft and implement manuals and procedures.
- Strong oral and written English language skills.
- Team player with ability to work in culturally diverse environments.
- Availability for international travel.
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