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Technical Support Specialist

2 mesi fa

Milano, Lombardia, Italia Northreach A tempo pieno
Technical Customer Support Agent

We are seeking a skilled Technical Customer Support Agent to provide exceptional support to our VIP customers through phone and email channels. This role requires a strong technical background and excellent problem-solving skills to deliver effective solutions.

Key Responsibilities:

  • Engage with VIP customers to address technical inquiries and provide troubleshooting assistance for electronic products.
  • Utilize in-depth knowledge of hardware, software, and operating systems to deliver effective solutions.
  • Handle escalated technical issues with efficiency and professionalism.
  • Collaborate closely with our team to maintain a high standard of service.

Requirements:

  • Passion for technology and a keen interest in electronic products.
  • Excellent communication skills, with fluency in spoken Italian.
  • Strong problem-solving abilities and a customer-focused approach.
  • Previous experience in technical customer service or support roles preferred.
  • College Diploma or higher education level required.

About Northreach:

Northreach is a leading provider of technical support services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.