Senior Account Manager

1 settimana fa

Milano, Lombardia, Italia Flexport A tempo pieno

**About the Opportunity**

At Flexport, we're on a mission to make global trade easier for everyone. As a Senior Account Manager - Global Trade Solutions, you'll play a critical role in helping our clients navigate the complexities of global trade.

**Your Key Responsibilities**

  • Cultivate and grow relationships with key business stakeholders to empower clients and deepen the relationship with Flexport.
  • Meet regularly with clients to monitor account health and identify opportunities for improvement.
  • Use your knowledge of the client to identify, develop, and close upsell, cross-sell, and renewal opportunities.
  • Keep a close pulse on client financial health, reporting on client financials and ensuring clients maintain consistent payment schedules.
  • Lead and actively participate in client onboarding and creating standard operating procedures.
  • Scope and guide the implementation stages and timelines for new opportunities and clients.
  • Work globally with counterparts in Asia, Europe, and Latin America to ensure a consistent account management experience.
  • Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations, and solve client issues effectively and efficiently.
  • Lead and prepare content for regular client touch points to help clients understand the value they're realizing and new opportunities to improve performance.
  • Use your deep/expert knowledge of the client's business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
  • Drive product adoption with client stakeholders to ensure clients realize the full value with Flexport.
  • Regularly review and document the client's success criteria. As the client's needs evolve, you'll refine the client's success criteria.
  • Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor.
  • Maintain SalesForce account records and opportunity pipeline.

**What We're Looking For**

  • 1-5 years of experience in a sales/account management or client-facing role.
  • A background in logistics, freight forwarding, or supply chain is preferred.
  • A client-centric mindset: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges, and translating those into relevant solutions and strategic account planning.
  • Hands-on, process-oriented, structured thinking with strong problem-solving skills.
  • Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them.
  • Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
  • Strong business acumen.
  • Proven track record of (cross)selling a product.
  • Strong focus on growing your customers through a consultative approach.
  • Fluent in Italian and English, Spanish is a strong plus.

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