Customer Success Manager

16 ore fa


Cassina de' Pecchi, Lombardia, Italia Omnic A tempo pieno
About the Role

This is a full-time, on-site role as a Customer Success Manager (CMS) located in Milan. As a CMS, you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.

Main Responsibilities

Relationship and Client/Partner Management

  • Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success.
  • Participate in online and offline activities in Italy and internationally.

Delivery and Leading Projects for Key Company Clients

  • Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget.
  • Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved.

Business Process Optimization (Project Delivery)

  • Identify optimization opportunities within project delivery processes.
  • Integrate optimization goals into project objectives.
  • Develop and implement strategies for incremental changes.
  • Monitor and measure performance and customer satisfaction rates.

Documents and Agreements

  • Ensure invoices are sent promptly and acceptance documents are signed.
  • Maintain all project documentation in compliance with Italian legislation.

Team Leadership and Development

  • Provide strong leadership to department heads and teams.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Develop talent within the organization through coaching, mentoring, and training initiatives.

Goals and Key Results we measure

  • Partnership Identification and Evaluation
  • Key and Strategic Projects Management
  • Project Management Process Optimization

Requirements

Your Qualifications

  • Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
  • Skills: Strong leadership, communication, and organizational skills. Ability to work under pressure and meet tight deadlines.
  • Education: Bachelor's degree in Business, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
  • Language: Proficiency in English and Italian.
  • Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.

Benefits

  • Competitive salary and benefits package commensurate with experience.
  • Opportunity for professional growth and advancement within a dynamic and growing organization.
  • Collaborative and supportive work environment with a focus on teamwork and innovation.
  • Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players around the world.
  • Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
  • Training Programs: Provide access to ongoing professional development and training opportunities, including certifications and workshops.
  • Travel Opportunities: Offer opportunities for travel, both domestically and internationally, for professional development and client meetings.
  • Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options.

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