Customer Quality Assurance Specialist Italy
1 settimana fa
Quality Assurance Specialist Role:
We are seeking a highly skilled Quality Assurance Specialist to join our team in Italy. As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our products and services, and will be responsible for championing the handling of customer complaints and ensuring that quality and processing time objectives are achieved.
Key Responsibilities:
- Championing the handling of customer complaints and ensuring that quality and processing time objectives are achieved.
- Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.
- Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.
- Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.
- Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.
Requirements:
- Ideal Master of Science or Technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department.
- Strong customer orientation, communications skills & team spirit.
- Good technical understanding, analytical skills and the ability to make complex facts understandable to others.
- Autonomous, precise, tenacious, persistent and resilient.
- Regular trips are expected to our customers (30% of the time on average).
About Sealed Air Corporation:
Sealed Air Corporation is a leading global packaging solutions company that designs and delivers innovative packaging solutions to protect essential goods transported worldwide. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance.
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