Customer Quality Assurance Specialist Italy

2 mesi fa


Rho, Lombardia, Italia Sealed Air Corporation A tempo pieno

Job Opportunity: Customer Quality Engineer Italy

About the Role:

We are seeking a skilled Customer Quality Engineer to join our team in Italy. As a key member of our quality team, you will play a vital role in ensuring the satisfaction of our customers in Italy.

Key Responsibilities:

• Champion customer complaints and drive quality objectives to achieve processing time targets.

• Provide detailed descriptions of customer issues, identifying root causes and proposing corrective actions.

• Collaborate with internal teams to address customer concerns, ensuring effective solutions are implemented.

• Maintain regular contact with customers to provide support and quality responses, ensuring the effectiveness of our actions.

• Analyze complaint trends and proactively visit customers to identify improvement opportunities.

Requirements:

• Master's degree in a relevant field or equivalent experience in the food or packaging industry, preferably in a quality department.

• Strong customer focus, communication skills, and team spirit.

• Good technical understanding, analytical skills, and ability to simplify complex information.

• Autonomous, precise, tenacious, persistent, and resilient.

Travel Requirements:

Regular trips to customers and European manufacturing sites are expected, averaging 30% of working time.



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