Customer Quality Assurance Specialist Italy
2 mesi fa
Job Opportunity: Customer Quality Engineer Italy
About the Role:
We are seeking a skilled Customer Quality Engineer to join our team in Italy. As a key member of our quality team, you will play a vital role in ensuring the satisfaction of our customers in Italy.
Key Responsibilities:
• Champion customer complaints and drive quality objectives to achieve processing time targets.
• Provide detailed descriptions of customer issues, identifying root causes and proposing corrective actions.
• Collaborate with internal teams to address customer concerns, ensuring effective solutions are implemented.
• Maintain regular contact with customers to provide support and quality responses, ensuring the effectiveness of our actions.
• Analyze complaint trends and proactively visit customers to identify improvement opportunities.
Requirements:
• Master's degree in a relevant field or equivalent experience in the food or packaging industry, preferably in a quality department.
• Strong customer focus, communication skills, and team spirit.
• Good technical understanding, analytical skills, and ability to simplify complex information.
• Autonomous, precise, tenacious, persistent, and resilient.
Travel Requirements:
Regular trips to customers and European manufacturing sites are expected, averaging 30% of working time.
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