Customer Quality Assurance Expert Italy

2 settimane fa


Rho, Lombardia, Italia Sealed Air Corporation A tempo pieno

Sealed Air Quality Job Description

Job Summary: We are seeking a Customer Quality Engineer to join our team in Italy. As a key member of our quality team, you will play a critical role in ensuring the satisfaction of our customers in Italy.

Responsibilities:

  • Champion the handling of customer complaints and ensure quality and processing time objectives are achieved.
  • Provide clear and complete descriptions of problems faced by customers, researching why they are not satisfied with the current solution.
  • Address problems to the appropriate people in our organization to identify the real causes and implement effective corrective actions.
  • Maintain constant contact with customers to provide necessary support and quality responses, ensuring the effectiveness of actions.
  • Analyze complaints trends within the area of responsibility and proactively visit customers to identify and propose improvement actions.

Requirements:

  • Master of science or technology or equivalent practical experience in the food or packaging industry, preferably in a quality department.
  • Strong customer orientation, communications skills, and team spirit.
  • Good technical understanding, analytical skills, and the ability to make complex facts understandable to others.
  • Autonomous, precise, tenacious, persistent, and resilient.


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