Customer Quality Assurance Specialist
2 giorni fa
CUSTOMER QUALITY ENGINEER ROLE
We are seeking a highly skilled Customer Quality Engineer to join our team in Italy. The successful candidate will play a key role in ensuring customer satisfaction and quality objectives are met.
Key Responsibilities:
- Championing the handling of customer complaints and ensuring quality and processing time objectives are achieved.
- Providing clear and complete descriptions of problems faced by customers, based on researching why the customer is not satisfied with the current solution.
- Addressing problems to the appropriate people in our organization to identify real causes and implement effective corrective actions.
- Remaining in constant contact with customers to provide support and quality responses, ensuring the effectiveness of our actions.
- Analyzing complaints trends and proactively visiting customers to identify and propose improvement actions.
Profile:
- Ideal candidate should have a Master of Science or Technology or equivalent practical experience and first experience in the food or packaging industry, preferably in a quality department.
- Strong customer orientation, communication skills, and team spirit.
- Good technical understanding, analytical skills, and ability to make complex facts understandable to others.
- Autonomous, precise, tenacious, persistent, and resilient.
- Regular trips are expected to our customers (30% of the time on average).
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