Customer Quality Assurance Specialist Italy
4 settimane fa
Sealed Air is a leading global packaging solutions company that protects essential goods transported worldwide, preserves food, enables e-commerce, and digital connectivity. We strive to foster a caring, high-performance growth culture that delivers consistent, sustainable profitable growth and accelerates our performance. This culture guides everything we do, including how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.
Job DescriptionKey Responsibilities:
Actively contribute to the achievement of our quality objectives and play a key role in customer satisfaction in Italy
Champion the handling of customer complaints and ensure quality and processing time objectives are met.
Provide clear and complete descriptions of customer problems, researching why the customer is not satisfied with the current solution.
Address problems to the appropriate people in our organization to identify real causes and implement effective corrective actions.
Remain in constant contact with customers to provide necessary support and quality responses, ensuring the effectiveness of our actions.
Analyze complaints trends within the area of responsibility and proactively visit customers to identify and propose improvement actions.
Requirements:
Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department
Strong customer orientation, communications skills, and team spirit
Good technical understanding, analytical skills, and ability to make complex facts understandable to others
Autonomous, precise, tenacious, persistent, and resilient
Regular trips are expected to our customers (30% of the time on average).
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