Customer Quality Assurance Specialist

4 settimane fa


Rho, Lombardia, Italia Sealed Air Corporation A tempo pieno

Job Overview

As a Customer Quality Assurance Specialist, you will play a key role in ensuring the satisfaction of our customers in Italy by championing the handling of customer complaints and ensuring that quality and processing time objectives are achieved.

Key Responsibilities:

  • Championing the handling of customer complaints and ensuring that quality and processing time objectives are achieved.
  • Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.
  • Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.
  • Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.
  • Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.

Requirements:

  • Ideal Master of Science or Technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department.
  • Strong customer orientation, communications skills & team spirit.
  • Good technical understanding, analytical skills and the ability to make complex facts understandable to others.
  • Autonomous, precise, tenacious, persistent and resilient.
  • Regular trips are expected to our customers (30% of the time on average).

About Us

Sealed Air Corporation is a leading global provider of innovative packaging solutions that protect and preserve food, prevent contamination and create a more sustainable future.



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